Delivery Information
How does the free delivery option work?
For despatches to mainland UK addresses you can elect to have free delivery on certain products subject to a 1800g cut off weight. For toys, fragrance and for some other brands or where the order weight is over this threshold your order is only eligible for either First class delivery or Courier delivery unless you’re spending over £100 when you will automatically qualify for free delivery (subject to size restrictions). If there are any problems we will always email in advance of processing the order. For International despatches and orders outside UK mainland free delivery is available on orders over £300 (subject to size restrictions).
Does everything qualify for free delivery?
Certain restrictions are in place for some brands and also where the order size is dimensionally much larger than the order weight or the weights are outside that accepted by our couriers – if there are any problems we will always email in advance of processing the order. Please note that cancelling items, changing delivery address, speed, or preference may affect your ability to qualify for free delivery.
Once the order is placed can I add to the order?
Yes – simply email or call us and the changes will be made – however please note this will affect the delivery costs – your sales representative will be able to advise further or we will notify you by email.
What if I'd like my items to be delivered when they become available, rather than in one delivery? Are my orders still eligible for free delivery?
No. Only orders with all the items delivered together will qualify. Occasionally we may split your order where there is a long delay on a particular product. In this instance we may split the order and apply free delivery for the secondary shipment.
What if I want my order delivering to different addresses?
Where orders are required to different addresses – please order separately on the website and the delivery cost/free delivery will be calculated on a individual order basis.
What if I cancel part of the order?
The delivery cost will be recalculated and your eligibility for free delivery may change – again if additional charges apply, we will email/call first for approval.
Does the free delivery apply to all parts of the UK?
Restrictions apply to certain UK addresses for – e.g. Northern Ireland, BFPO addresses, Far North Scotland, Isle of Man & Channel Islands - If there are any problems we will always email in advance of processing the order.
What happens when not all items are in stock?
If you order multiple items and some are not in stock, we may split the order and send what we have now. If this happens you will only incur one delivery cost, but the second delivery may go by a different method to that chosen on the original order. If you require the whole order to be shipped together, then please let us know.
We reserve the right to change or discontinue the free delivery at any time.
Last Updated 20th August 2006
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